Privacy Policy

Semantics3, Inc. ("Semantics3" or the "Company") is committed to protecting the privacy of individuals who visit the Company’s websites ("Site"), or uses the services offered on the Company’s Site ("Services"). This Privacy Policy describes Semantics3’s privacy practices of the Site and how it may affect your use of the Services provided by Semantics3. This Privacy Policy was last updated on October 3, 2017, and it is your responsibility to review it from time to time as it may change. The Privacy Policy is referenced and incorporated in the Terms of Service located at semantics3.com/terms.

1. What is Covered

This Privacy Policy covers the information practices of the Site that links to this Privacy Policy, including www.semantics3.com (and any available sub-domains, international versions, widgets, and mobile versions), the Services listed on the Site, including Product Data Services and Analytics (as defined in the Terms of Service), and how Semantics3 communicates with you. The Site may contain links to other third-party websites, and the information practices or the content of such websites are governed by the privacy policy of third parties that Semantics3 in no way controls or owns. Semantics3 is not responsible for the content or the privacy practices employed by those third-party websites. The Company encourages you to review the privacy statements of such third-party websites to understand their information practices.

2. Information Collected Directly from You

2.1. Information to Contact You. The following are ways we collect information that is provided by you as it relates to Product Data Services, Analytics, and any other Services that Semantics3 offers as listed on the Site, including, but not limited to, information that you provide (a) by emailing a Semantics3 email domain; (b) by calling the Company phone number listed on the Site or a direct line of a Semantics3 personnel; (c) by filling out a form or questionnaire on the Site to schedule a call or demo ("Form"); or (d) by participating in a chat box on the Site ("Chat Box"). Certain fields of the Form or Chat Box are required to be filled in order to be submitted or processed, while other fields are voluntary to be filled by you. The information you provide may include a mix of personal and non-personal or non-sensitive information, such as your name, title, company name and URL, address, phone number, email address, and other relevant data that pertains to the subject matter. The information we collect is used by the Company to perform the requests made by you, or to contact you in regards to our Product Data Services, Analytics, or your general reason for inquiry. If you decide at any time that you no longer wish to receive such communications from the Company, please follow the unsubscribe instructions provided in any of the communications or contact us directly and let us know.

2.2. Creating Your Account. When you create an account to access Product Data Services, or install and access Analytics through your Shopify ecommerce store (www.shopify.com), we may collect, including, but not limited to, your full name, email address, company name, phone number, password, API key, or location. If you choose to register by using a third-party account, we may collect your information or data from such third parties if you give permission to those third parties to share your information with the Company. There are certain information that we collect from you or store on an ongoing basis while your accounts are active, such as the queries, requests, data inputs, financial data, user information, or statistics, that is relevant to the service you are receiving under Product Data Services or Analytics.

2.3. Semantics3 Blog. The Company hosts its blog posts on its Site and/or other third-party hosted websites. A subscription to Semantics3’s blog may require you to login on the Site or create an account on certain third-party hosted websites. We may collect any personal information that you make available on the Site and such third-party services and websites. Please refer to the third-party hosted sites and their privacy statements as it may apply to you.

2.4. Other Content You Provide. We may collect personal information or data in other formats and context. For example, if you provide the Company with a testimonial or feedback of your thoughts on the Product Data Services or Analytics, such content may be used by Semantics3 for business or marketing purposes. Your review or feedback on Semantics3 Analytics that you voluntarily post on Shopify.com may be publicly available on the Site or other business or marketing material, along with the identity of your account username in Semantics3’s sole discretion. You grant the Company a worldwide, irrevocable, perpetual, transferable, sublicensable, royalty-free license to use such content provided by you.

2.5. Credit Card Information. When purchasing any Product Data Services with a credit card, the Company may require you to provide the Company with your credit card billing information, such as name, address, and a valid credit card number, to collect payments from you. To process the payment with your credit card, the credit card billing information is collected, stored, and processed by a third-party payment processor. By providing the credit card information, you are warranting and representing that you have authorization to use the credit card in the amount for the Product Data Services and that such credit card is valid. The Company may require a valid credit card on file to extend your trial for the Product Data Services to authenticate the identity of the trial account holder or determine your financial qualifications, but will not charge said credit card without your authorization.

2.6. Invoicing Information. If the you and the Company agree in writing to invoice you for the purchased Product Data Services, the Company will require you to cooperate and provide all the necessary complete and accurate invoice billing information, such as name, address, and bank information, and update the Company if any of the billing information change, in order to invoice you according to the payment terms and schedule that you agree to in writing with the Company. Such invoicing information may be stored and processed by our partners and accountants in order to provide you this invoicing option.

3. Information Collected Indirectly about You

3.1. Use of Cookies. The Company uses tracking services that employ cookies to track and collect usage data on your interactions with Site, specifically semantics3.com and its sub-domains. A cookie is a small data file that we transfer to your computer’s hard disk. The use of cookies helps us to compile aggregate data about traffic, interactions, or other statistics on the Site, and to improve the Site and user experience. The information gathered may include your domain name, computer’s Internet Protocol address, browser type, browser version, your searches or pages of the Site that you visit, the time and date of your visit to the Site, the time spent on the Site, your location, your Internet service provider and/or mobile carrier, your operating system, and other statistics. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This is done through your browser setting, and each browser is different, so please look at your browser’s Help menu to learn how to modify your cookies. If you disable cookies as off, some features will be disabled and it will not affect your experience with the Site.

3.2. Marketing. We may include Web beacons in email messages, or in other marketing materials such as our newsletters or blogs, to determine whether messages have been opened and if links contained within the content are clicked on. This helps the Company to improve its email and marketing content, and better communicate with you.

3.3. Website Analytics. We work with third-party companies to assist us with web analytics, such as evaluating the use and operation of our Site, so that we can continue to enhance the Site, Product Data Services, and Analytics. Please note that the use of cookies by such third-party service providers is not covered by our privacy policy, and Semantics3 does not have any access or control of third-party cookies, including session ID cookies. We highly advise that you refer to the third-party's privacy policy for further information on your privacy rights. The Company uses the following third-party vendors, and provides a non-exhaustive list of the vendors and their corresponding privacy policies that we encourage you to review: (a) the Company uses Google Analytics to collect and process certain analytics data on user interactions (google.com/policies/privacy/partners); (b) the Company uses Optimizely to enhance the Site and improve your experience (optimizely.com/privacy); (c) the Company utilizes Intercom as a customer management tool to help contact customers (intercom.com/privacy); and (d) the Company uses Heap Analytics to track user interactions on the Site (heapanalytics.com/privacy). The Company may in its sole discretion determine which third-party vendors to use on the Site and to provide you Product Data Services or Analytics at any time.

3.4. Log Files. For Product Data Services, we collect and log information related to your use of the Product Data Services, including but not limited to the type, amount, and rate of the queries and requests you make on the API that Semantics3 provides to you. For Analytics, Semantics3 collects, stores, and analyzes information related to the business analytics it provides and delivers under Analytics.

4. External Communication

Depending on the type of services you purchase for Product Data Services, we may create a direct messaging channel on an application, such as Slack, in order to communicate with you in realtime, or to provide quicker support than by email or phone. By such messaging channel, we intend to troubleshoot problems and resolve any issues that may arise as you use the Product Data Services. Please refer to Slack’s privacy policy (slack.com/privacy-policy) as it may apply to you.

5. Uses of Information Collected

5.1. Our Uses. We use the information we collect from or about you in order to help deliver and improve your user experience. In addition to the uses outlined in this Privacy Policy, the use of such information collected may include the following, but not limited to: (a) performing requests made by you; (b) contacting you in regards to the Product Data Services, Analytics, or for business or marketing purposes; (c) compiling aggregate or anonymized data from the Site, Product Data Services, and Analytics for internal and external business or marketing purposes; (d) preventing and detecting potentially illegal or harmful activities; (e) enforcing or applying our Terms of Service and other agreements, including for billing, collection, or identification purposes; (f) improving the Site, Product Data Services, or Analytics and related content; (g) authenticating login purposes; (h) sending you updates on our Product Data Services, Analytics, or blog posts; (i) using such information on a need-to-know basis with independent contractors or other service providers who are working as an agent of Semantics3; (j) using such information for other uses in accordance with our Terms of Service; (k) using such information for any other purpose that is disclosed to you at the time we collect the information or that is related to a request made by you; (l) complying with laws that require disclosure or legal procedures required by a court of law; and (m) using such information in connection with any merger, reorganization or sale of company assets, financing, or acquisition of all or a portion of our business to another company (in such event of the merger or sale that materially changes your privacy rights because you are subject to a different privacy policy, Semantics3 will provide notice).

5.2. Sharing with Third Parties. We use third-party vendors, partners, or licensors to maintain a record of our customers, for billing and payment processing, as an email server, as a cloud server, and to facilitate our services and communications to you and for internal purposes. Semantics3 will share your personal information only as reasonably necessary for the third party to provide their designated service, and will not sell your personal information in any personally identifiable form accessible to other third parties.

6. Do Not Track

Semantics3 does not track its customers over time and across third-party websites to provide targeted advertising, and therefore does not respond to the Do Not Track (DNT) signals. However, some third-party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

7. Data Location and Security

The Company’s servers are based in the Unites States, so your personal information is hosted and processed by Semantics3 in the United States. Semantics3 follows reasonable industry standards of physical, managerial, and technical safeguards to maintain the integrity and security of information that the Company collects and stores. However, Semantics3 cannot make an absolute guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards, given that there is always a risk your personal information or data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. Semantics3 will take any reasonable steps to remediate any compromise of data security that may put your personal information at risk. The Company strongly recommends that you do not disclose your account information, such as login information, password, financial information, and API key or secret, to anyone. Please remember that you control what personal information you choose to provide while using the Site, Product Data Services, or Analytics, and you are responsible for maintaining the secrecy of any sensitive passwords or personal information.

8. Children Online Privacy Protection Act (COPPA)

The Federal Trade Commission enforces COPPA, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. Protecting the privacy of young children is especially important. The Site is a general audience site not directed to children under the age of 13, and the Company does not knowingly collect personal information from children under the age of 13 without obtaining parental consent.

9. Changes to this Privacy Policy

The Company may modify this Privacy Policy and will notify you by publishing the changes on this Site. If we determine the changes are material to your privacy rights, we will provide additional notice before the changes becomes effective in a manner reasonably designed to notify you. If you continue to use the Site, Product Data Services, or Analytics after you are notified of the changes, you will be considered as having expressly consented to the changes in the Privacy Policy. If you disagree with the terms of the Privacy Policy, or the updated terms, you may close your account, if one exists, at anytime. Disputes arising under the Privacy Policy will be resolved in accordance with the terms in effect at the time the dispute arose.

10. Contact Semantics3

If you have questions regarding this Privacy Policy or the information practices of the Site, or wish to change your personal information with us, please email legal@semantics.com or address your snail mail to 665 3rd Street Ste. 501, San Francisco, CA 94107.

Please note that while any changes you make to your account will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for the following reasons, but not limited to, backups, archiving, prevention of fraud and abuse, analytics, or related legal obligations. You may also email us to unsubscribe to any communications from the Company, or use the unsubscribe option in the body of the communication itself if available.