1. What is Covered
2. Information Collected Directly from You
2.1. Information to Contact You. The following are ways we collect information that is provided by you as it relates to Product Data Services, Analytics, and any other Services that Semantics3 offers as listed on the Site, including, but not limited to, information that you provide (a) by emailing a Semantics3 email domain; (b) by calling the Company phone number listed on the Site or a direct line of a Semantics3 personnel; (c) by filling out a form or questionnaire on the Site to schedule a call or demo ("Form"); or (d) by participating in a chat box on the Site ("Chat Box"). Certain fields of the Form or Chat Box are required to be filled in order to be submitted or processed, while other fields are voluntary to be filled by you. The information you provide may include a mix of personal and non-personal or non-sensitive information, such as your name, title, company name and URL, address, phone number, email address, and other relevant data that pertains to the subject matter. The information we collect is used by the Company to perform the requests made by you, or to contact you in regards to our Product Data Services, Analytics, or your general reason for inquiry. If you decide at any time that you no longer wish to receive such communications from the Company, please follow the unsubscribe instructions provided in any of the communications or contact us directly and let us know.
2.2. Creating Your Account. When you create an account to access Product Data Services, or install and access Analytics through your Shopify ecommerce store (www.shopify.com), we may collect, including, but not limited to, your full name, email address, company name, phone number, password, API key, or location. If you choose to register by using a third-party account, we may collect your information or data from such third parties if you give permission to those third parties to share your information with the Company. There are certain information that we collect from you or store on an ongoing basis while your accounts are active, such as the queries, requests, data inputs, financial data, user information, or statistics, that is relevant to the service you are receiving under Product Data Services or Analytics.
2.3. Semantics3 Blog. The Company hosts its blog posts on its Site and/or other third-party hosted websites. A subscription to Semantics3’s blog may require you to login on the Site or create an account on certain third-party hosted websites. We may collect any personal information that you make available on the Site and such third-party services and websites. Please refer to the third-party hosted sites and their privacy statements as it may apply to you.
2.4. Other Content You Provide. We may collect personal information or data in other formats and context. For example, if you provide the Company with a testimonial or feedback of your thoughts on the Product Data Services or Analytics, such content may be used by Semantics3 for business or marketing purposes. Your review or feedback on Semantics3 Analytics that you voluntarily post on Shopify.com may be publicly available on the Site or other business or marketing material, along with the identity of your account username in Semantics3’s sole discretion. You grant the Company a worldwide, irrevocable, perpetual, transferable, sublicensable, royalty-free license to use such content provided by you.
2.5. Credit Card Information. When purchasing any Product Data Services with a credit card, the Company may require you to provide the Company with your credit card billing information, such as name, address, and a valid credit card number, to collect payments from you. To process the payment with your credit card, the credit card billing information is collected, stored, and processed by a third-party payment processor. By providing the credit card information, you are warranting and representing that you have authorization to use the credit card in the amount for the Product Data Services and that such credit card is valid. The Company may require a valid credit card on file to extend your trial for the Product Data Services to authenticate the identity of the trial account holder or determine your financial qualifications, but will not charge said credit card without your authorization.
2.6. Invoicing Information. If the you and the Company agree in writing to invoice you for the purchased Product Data Services, the Company will require you to cooperate and provide all the necessary complete and accurate invoice billing information, such as name, address, and bank information, and update the Company if any of the billing information change, in order to invoice you according to the payment terms and schedule that you agree to in writing with the Company. Such invoicing information may be stored and processed by our partners and accountants in order to provide you this invoicing option.
3. Information Collected Indirectly about You
3.2. Marketing. We may include Web beacons in email messages, or in other marketing materials such as our newsletters or blogs, to determine whether messages have been opened and if links contained within the content are clicked on. This helps the Company to improve its email and marketing content, and better communicate with you.
3.4. Log Files. For Product Data Services, we collect and log information related to your use of the Product Data Services, including but not limited to the type, amount, and rate of the queries and requests you make on the API that Semantics3 provides to you. For Analytics, Semantics3 collects, stores, and analyzes information related to the business analytics it provides and delivers under Analytics.
4. External Communication
5. Uses of Information Collected
5.2. Sharing with Third Parties. We use third-party vendors, partners, or licensors to maintain a record of our customers, for billing and payment processing, as an email server, as a cloud server, and to facilitate our services and communications to you and for internal purposes. Semantics3 will share your personal information only as reasonably necessary for the third party to provide their designated service, and will not sell your personal information in any personally identifiable form accessible to other third parties.
6. Do Not Track
Semantics3 does not track its customers over time and across third-party websites to provide targeted advertising, and therefore does not respond to the Do Not Track (DNT) signals. However, some third-party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.
7. Data Location and Security
The Company’s servers are based in the Unites States, so your personal information is hosted and processed by Semantics3 in the United States. Semantics3 follows reasonable industry standards of physical, managerial, and technical safeguards to maintain the integrity and security of information that the Company collects and stores. However, Semantics3 cannot make an absolute guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards, given that there is always a risk your personal information or data may be viewed and used by unauthorized third parties as a result of collecting and transmitting your data through the Internet. Semantics3 will take any reasonable steps to remediate any compromise of data security that may put your personal information at risk. The Company strongly recommends that you do not disclose your account information, such as login information, password, financial information, and API key or secret, to anyone. Please remember that you control what personal information you choose to provide while using the Site, Product Data Services, or Analytics, and you are responsible for maintaining the secrecy of any sensitive passwords or personal information.
8. Children Online Privacy Protection Act (COPPA)
The Federal Trade Commission enforces COPPA, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. Protecting the privacy of young children is especially important. The Site is a general audience site not directed to children under the age of 13, and the Company does not knowingly collect personal information from children under the age of 13 without obtaining parental consent.
10. Contact Semantics3
Please note that while any changes you make to your account will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for the following reasons, but not limited to, backups, archiving, prevention of fraud and abuse, analytics, or related legal obligations. You may also email us to unsubscribe to any communications from the Company, or use the unsubscribe option in the body of the communication itself if available.